Privacy Policy

koLink Chat (“we”, “koLink”) provides an omnichannel inbox at chat.getkolink.com. This policy explains how we process data when you create a workspace and connect messaging channels.

When you connect Instagram, Facebook, Messenger, WhatsApp, Threads, X, LinkedIn, or Gmail, we process messages, comments, media, profile names, handles, and account identifiers needed to display, search, automate, and reply to those conversations.

We use this data only to operate the product: inbox, automations, publishing, analytics, and support. We do not sell customer message content. Access tokens are stored so we can send and receive on your behalf until you disconnect the channel.

Meta products: we receive Instagram, Facebook, Messenger, WhatsApp, and Threads data only after you authorize our Meta apps, and only for the permissions you grant.

You can disconnect a channel at any time in Channels. You may request deletion of workspace data from the workspace owner. Meta-connected users can also use our user data deletion instructions. See our Terms of Service.

Questions: use the in-app support contact for your workspace, or the workspace owner email.