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Comments become DMs. Questions get answers.

Turn comments into DMs and answer customer questions from your FAQ, in Cantonese or English. Your team steps in when it matters.

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Connects to

  • Instagram
  • Facebook
  • WhatsApp
  • Threads

Built for Hong Kong.

The AI reads “你哋有冇 delivery 送去九龍？” and replies in Traditional Chinese or English.
  • HK$Priced in Hong Kong dollars
  • EN · 繁English and Traditional Chinese
  • 嘅 啲 喺Reads Cantonese, English, or both

For creators

  • Comment to DM
  • Public replies
  • AI FAQ replies
  • Multi-network posting

For brands

  • AI agent
  • Team inbox
  • Broadcasting
  • Customer management

Made for shops that live on Instagram.

  • Online shops

    “Do you deliver to Kowloon?”

    Delivery areas, fees and returns, from your FAQ.

    Example

  • Salons and beauty

    “How much is a gel manicure?”

    The price list on a comment, the details by DM.

    Example

  • Cafés and restaurants

    “Are you open on Sunday?”

    Hours and menu, ready at any hour.

    Example

  • Studios and tutors

    “Which class suits a beginner?”

    Classes and fees, from your FAQ.

    Example

Features

Auto reply

Someone comments. They get a DM.

  • Instagram
Instagram only. Pick a post and a word; commenters get your DM, and you can ask them to follow first.

Multi-network posting

Post once. Reply in one place.

  • Instagram
  • Facebook
  • Threads
Publish one post to Instagram, Facebook and Threads, then reply to its comments on one screen, one tab per network.

Brand protection

Spam and abuse, hidden by an AI agent.

  • Instagram
Hide a comment yourself from the Inbox on Instagram, or let the AI agent find spam and abusive replies for you. You can always unhide.

AI agent

A customer asks. Your FAQ answers.

  • Instagram
  • Messenger
Answers Instagram and Messenger DMs from your FAQ, in your tone. Hands over to you when unsure.

You stay in control.

Prices and hours come only from your FAQ. A question it cannot answer goes to your inbox and onto a list, so you add the answer once.
  • FAQAnswers only from what you teach it
  • YOUHands the chat to you when it is unsure
  • LOGINYou connect with your own login; we never see the password

Live in three steps.

  1. Connect Instagram

  2. Pick a post and a word

  3. Turn on the AI agent

Start free. Grow later.

Billing period

Annual saves 20%

Prices in Hong Kong dollars, billed monthly. A contact counts as active for 30 days after its last message, however many messages. AI replies are 10% of your contacts.

Free

HK$0 per month

HK$0 per year

  • 100 active contacts
  • 20 AI replies a month
  • 1 team seat
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Base

Recommended for creators

HK$69 per month

HK$662 per year

HK$109 per month

HK$1,046 per year

HK$149 per month

HK$1,430 per year

HK$249 per month

HK$2,390 per year

  • 1,000 active contacts
  • 3,000 active contacts
  • 5,000 active contacts
  • 10,000 active contacts
  • 100 AI replies a month
  • 300 AI replies a month
  • 500 AI replies a month
  • 1,000 AI replies a month
  • Unlimited team seats
  • Shared inbox
  • Autoreplies and comment-to-DM
  • Post management
Choose Base

Pro

Recommended for brands

HK$149 per month

HK$1,430 per year

HK$199 per month

HK$1,910 per year

HK$259 per month

HK$2,486 per year

HK$399 per month

HK$3,830 per year

  • 1,000 active contacts
  • 3,000 active contacts
  • 5,000 active contacts
  • 10,000 active contacts
  • 100 AI replies a month
  • 300 AI replies a month
  • 500 AI replies a month
  • 1,000 AI replies a month
  • Unlimited team seats
  • Everything in Base
  • Negative-comment protection
  • Product catalog
Choose Pro

Custom

Custom

  • More than 10,000 contacts
  • Limits and features agreed with us
Talk to us

Start with one post.

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Questions.

Which accounts can I connect?

Instagram (a professional account), Facebook Pages and Messenger. WhatsApp and Threads connect to the inbox. You can disconnect any time.

Does it work in Chinese?

Yes. The app comes in English and Traditional Chinese. Trigger words match Cantonese and Chinese comments, and the AI replies in English or Traditional Chinese, following your customer.

Can I take over from the AI?

Any time. When the AI is unsure it stops, and the chat waits in your inbox.

Does the AI make things up?

It answers from the FAQ, prices and pages you add. When your knowledge does not cover a question, it hands the chat to you and lists the question, so you add the answer once.

Will Instagram penalise me for using this?

KoLink Chat connects with your own Instagram login, uses Meta’s messaging tools and follows Meta’s messaging rules, including the 24-hour window for replies. It never follows, likes or comments on other accounts for you.

Who can see my customers’ messages?

Your team, in your own inbox. KoLink Chat staff can open a conversation only with a logged reason, and you can ask us to delete your data at any time.

Is there a free plan?

Yes. Free costs HK$0 with no card needed, and a small monthly allowance of contacts and AI replies. Upgrade when you need more.